Bookings, Cancellations & Rescheduling Policy
Please be considerate of other patients and of your clinician by providing at least 48 hours notice should you need to cancel or reschedule an appointment.
All bookings require credit card details prior to your booking be accepted. If credit card details are requested and not provided within 2 days of making the appointment, the appointment will be forfeited. If the new booking request is within 2 days, credit card details must be provided within 24 hours otherwise the appointment is forfeited.
Cancellations and Rescheduling
For bookings cancelled or rescheduled with less than 48 hours notice prior to your appointment, a $50 non-refundable, non-transferrable booking fee may be charged. If a $50 fee is charged and the supplied card has insufficient funds, the $50 fee will be added to the next appointment booked.
Failure to arrive at your appointment will attract a $50 non-refundable, non-transferable fee. CST Direct reserve the right to cancel unconfirmed appointments at any time. If an appointment is unconfirmed and cancelled, a $50 non-refundable, non-transferrable fee will be charged.
CST Direct will provide you with a courtesy reminder regarding your appointment date and time prior to your treatment so please ensure your contact details are up to date with us. Please contact our team as soon as possible if you want to reschedule your appointment.
Topical Anaesthetic (Numbing cream)
As part of your treatment, we can apply a high potency topical anaesthetic gel to your lips prior to getting any injections. This is offered complimentary as part of our service. If this is something you wish to have, please ensure you arrive at least 15 minutes prior to your scheduled appointment time. This will allow ample time for the topical anaesthetic gel to effectively numb your lips so that minimal pain is felt during the procedure.
FOLLOW UP APPOINTMENTS ARE MANDATORY (and free of charge). It is essential that you book in a check-up with us 2 weeks post anti-wrinkle treatments and 4 weeks post lip/dermal filler injections. We want to ensure you are symmetrical and happy with your results. Please attend this appointment because if you do not attend we cannot be held liable for sub-optimal results.
The longevity of products used is an approximate guide only, as indicated from our supplier’s supporting information. As everyone's bodies break down filler and anti-wrinkle product at different rates, refunds will not be given for sub-optimal longevity results.
CST Direct does not recommend flying within 7 days following your treatment. Anyone choosing to fly within 7 days of their treatment releases CST Direct of any liability caused by your anti-wrinkle and/or dermal filler injections as a result of flying.
Contact us immediately should you have any concerns at all. We are always available to chat about any concerns you may have, whether big or small, so please email us at firstname.lastname@example.org or by texting us on 0421 696 495 or 0403 786 807 or by contacting us via private message on our Facebook or Instagram pages.